The aim of my assignment was to evaluate, monitor and develop the newly started Customer Service Centre in Nairobi, Kenya, which is focusing on the Humanitarian Air Services operating in Somalia and give Customer Service training to air operations staff.
The achievement of the first Millennium Development Goal to halve the number of hungry people by 2015 is more remote than ever. This is largely due to the high food prices, which rose 52 percent between 2007 and 2008. The Food and Agriculture Organization of the United Nations (FAO) stated last month that these high prices plunged an additional 75 million below the hunger threshold, bringing the estimated number of hungry people worldwide to 923 million, whereas the UN even mentioned that “(…) higher food prices may push 100 million people deeper into poverty”.
Topkoks voor Thuiskoks is a unique cookery book which contains world-class recipes for every week of the year. Fifty-two national and international top-level cooks revealed the recipes of their favourite dishes. Amongst the cooks are Nigella Lawson, Herman den Blijker and Jamie Oliver.
Part of the objective of the campaign is to raise awareness amongst customers about the support TNT gives to the World Food Programme and to raise money for WFP’s School Feeding programme. TNT will donate €2 to WFP for every shipment that is send using 12:00 Express and 12:00 Economy Express between now and January 31st 2009.
Since 15 August, the Caribbean has been affected successively by a tropical storm and three hurricanes. The storms affected more than 2.8 million people and claimed more than 350 lives so far.
TNT is moving 127 MT of food items (High Energy biscuits) to Araria. The original plan to move another 125 MT of food items to Supaul has been discarded since this district cannot be reached by road at the moment.
This meeting was held last week and all pilot organizations participated. But not only were the humanitarians there. The Operations Manager from TNT Kenya, Andrew Nyale, participated as he could give information and background how TNT is handling Fleet Safety. Also the Regional Sales Manager from Toyota East Africa was present and he was of great value to the organizations as Toyota can provide the organizations with data regarding maintenance schedules (when do you need to schedule maintenance of a car but also an indication on the life span of parts).
Flood waters swept through the state after bursting through a dam on the Kosi River in neighbouring Nepal. With vast swathes of Bihar still under water, a litany of accusations has emerged of incompetence and neglect. More than two million people have been displaced from their homes. Hundreds of thousands of people are living in grim conditions in temporary camps, while even larger numbers have moved in with friends and relatives or have migrated to other parts of the country.
TNT achieved the best scores (100%) in the following areas: customer relationship management, fuel efficiency, codes of conduct/compliance, and risk and crisis management.
Peter Bakker, CEO of TNT, commented: 'We are delighted to confirm our leadership position in the Dow Jones Sustainability Indexes. The consistency of our results demonstrates TNT’s commitment to economic, environmental, and social performance. I want to thank all TNT employees for this outstanding achievement.'
Fay came over the Caribbean and Haiti in the weekend and from Monday on she brought a lot of water and wind to Miami. This is an unexpected factor adding to our ER training... Locals believe this is only a baby-storm, however the hotel advises us not to go outside and keep air conditioning on 'very cold' to ensure the rooms are cold when the envisioned power outrage strikes. In the mean time they literally put sandbags in front of the door, to prevent water from coming in. Wind speeds are up to 60 miles an hour, with 8 inches of rain.